Items can only be returned for store credit only. Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra batteries. These ‘extras’ must be included with your return to qualify for a store credit.
When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be deducted from the original price you paid for the order, thus reducing the amount of the store credit, if such is issued.
Items that have damage due to manufacturer defects will be replaced with the same or a like item. If the item is no longer available we will issue a store credit for the purchase price of the item. There are no restocking fees imposed for orders with manufacturer defects.

There is a 15% restocking fee for returns of unopened, unused, and untested items returned within 5 business days of delivery. This means that an item must be in sellable as new condition.  We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 50% on returns of opened or used items. We also reserve the right to charge a higher restocking fee for exchanges and returns that don’t follow our Return Instructions. Additional fees may apply if the item is not returned in its original packaging.

Orders will only be shipped to the continental US. Any orders placed from outside of the continental US will be cancelled and refunded. Orders will ship out in 3-5 business days via standard shipping carrier and you will receive a tracking number via email. All orders will ship from Indiana, USA.

Exchanges In Case Of Shipping Damage

If an item comes damaged as a result of shipping, please see Shipping Damage and Lost Packages Policy for more information
Store Credit - To qualify for a store credit, our Return Instructions must be followed. If our steps are not followed, a store credit will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Store credits are not issued before the  merchandise has been  received, evaluated and processed by our Returns Team.
Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than 20Dollar.com, such as customs or brokerage fees.

Return Instructions

We have created a hassle-free Return process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1. Visit our contact page and enter your Name, Email Address, Order Number, and Reason for return. We will contact you within 2 business days with a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
2. Once your RMA number is given, we will send you a page with Return Instructions and Merchandise Return Summary which contains an RMA number that is valid for 10 business days.
3. The RMA number must be clearly shown on the outside of your package or it may be refused. Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.
   Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
   Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our Team Members.
4. You will get a notification as soon as the return has been processed.

Shipping Damage and Lost Packages Policy

20Dollar.com partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.
If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us. We will ship the item right out to you (assuming it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.

Credit/Debit Card Charges

If a credit card, debit card or check card is used to make a purchase on the 20Dollar website, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.

20Dollar does not have the capability nor is not obligated to release the banks temporary hold on authorized funds. Since we do not have the capability to release the banks temporary hold, we can not be responsible for the policies of the customers banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card companys policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.